Please help recover lost xem

Tech Support
#61

add.
If the address remittered by mistake is the address being used, there is room for negotiation, but unused address is impossible.

#62

That is not possible, there is a checksum in the address. The former address (the one you wanted to send to) is valid, the latter is not. So I think there was not any valid transaction and nothing was sent.

2 Likes
#63

Hi guys,

about 12 hours ago I was doing an exchange of my NEM to ETH on Changelly. Coin havenā€™t been exchanged neither came back to my wallet. The transaction seems to be locked or something, have a locker sign under my transaction in blockchain.

Not sure what information you need to explore it:

tx hash: e6997f310e8f9e909f44ca34cd5eef18533e542a4c3014f8fe015aa92ed45e46,

Block:
1199944

Could you please help me to unblock the transaction?

Thanks.
http://chain.nem.ninja/#/transfer/e6997f310e8f9e909f44ca34cd5eef18533e542a4c3014f8fe015aa92ed45e46

#64

The transaction is not locked, it just means that the message is encrypted. I guess that is also the reason why changelly is not processing that transaction.

#65

Okay but I wasnā€™t encrypting the transaction but a mobile application did automatically, what happens now? Will I be refunded or it will be lost?

Thanks,

#66

Contact them and show them the link to the transaction. Kindly ask them to send the xem back to the sending account.

#67

Hi,

I made XEM deposit to my Bittrex wallet from Spectrocoin wallet with correct deposit message:

https://imgur.com/Cyf2Jza

http://chain.nem.ninja/#/transfer/57dd54a59c845f888de15bf00c189e5df0e1a444d7944077ffd25992f7c10dab

Deposit details:

https://imgur.com/E9jNZVO

Deposit was completed on my end with correct details.
Still - the amount is not deposited in my wallet in Bittrex.
Bittrex is ignoring support tickets. Support is asking for Spectrocoin wallet passwords, asking to purchase prepaid gift cards or make Western Union deposit to ā€œunfreezeā€ the account - itā€™s a complete scam. Lots of people are being scammed:
https://www.bestbitcoinexchange.net/en/bittrex-com/

Also lots of similar feedback/problems with Bittrex here:

Is it possible to reverse the payment or recover or what can be done?

Thank you.

#68

@netholics
As I have written to you. Only way is contact with bittrex exchange support, provide transaction hash and ask for refund.

#70

get more detail about [Sunrise Exchange][SPAM] online from its official website.

#71