Problem when make Withdraw from iPhone app

Tech Support
#32

Yes. It looks like same problem as in Problem when make Withdraw from iPhone app…
You can ask Dyon and Thomas if they managed to fix this.
As I understand you are sure you don’t do backup after wallet creation (there is message about this) ?

#33

I don’t think I have a backup. Installing and depositing was so very easy that I payed to little attention to this kind of stuf. I hope maybe @thomasoehri can help me out?!

#34

Can you contact me on Telegram (@thomasoehri) so we can try to find a solution?

1 Like
#35

Im having the same problem here trying to withdrawal NEM from the phone app, "FAILURE_SIGNATURE_NOT_VERIFIABLE"
now i tried to enter my private key in the mobile wallet on my computer (chromebook) and it says i have zero xem

#36

Could you please give your public address ?

#37

NCZGOY-DERML2-IDMWHE-2FWP6D-WFCXSN-B256R-5XSD
thanks for the response

Help me to get my XEMs from my iOS wallet
#38

It looks like this address is not visible in blockchain (no transaction with this address was made).
You can search here http://explorer.ournem.com or here http://chain.nem.ninja

#39

So is there like nothing i can do? I lose all of my money? I have the private key, it says i have it in my mobile wallet on my phone.

#40

This could not be your address (NCZGOY-DERML2-IDMWHE-2FWP6D-WFCXSN-B256R-5XSD) because my wallet tells me this is invalid address. Did you copy paste?

#41

Sorry no im trying to copy it manually from my phone app
NCZGOY-DERML2-IDMWHE-2FWP6D-WFCXSN-B2565R-5XSD

#42

You address has over 2000 XEM http://chain.nem.ninja/#/search/NCZGOY-DERML2-IDMWHE-2FWP6D-WFCXSN-B2565R-5XSD.
If you have your private key you can import into nanowallet.
Sign up -> Private key wallet -> Put you backuped private key, wallet name and password
After that please login and verify if node in top right corner has green circle.

#43

thank you!!! good to know its still there. Is there a nanowallet for chromebooks?

#44

Yes. You can use universal client operating in browser https://github.com/NemProject/NanoWallet/releases/download/1.4.13/NanoWallet-1.4.13.zip

Link is from official page nem.io - > get wallet - > universal client button (below windows/ios/linux)

#45

then start.html?
i get a blank page with this
externalfile:oedeeodfidgoollimchfdnbmhcpnklnd:~%2FDownloads%2FNanoWallet-1%2E4%2E13%2Ezip:a9d1ac049c708a273f8a486f13ae173c85a8318a/NanoWallet-1.4.13/start.html
in the URL

#46

I don’t have problem with using on chrome.
Could you try with other browser (firefox for example) or they are not available foe your OS?

#47

Did you unzip the folder. Nanowallet standalone should work fine on chromebooks using chrome.

#48

They are not available. I unzip the folder and then i see start.html I click on start.html and get
externalfile:oedeeodfidgoollimchfdnbmhcpnklnd:%2Fprovided%2Foedeeodfidgoollimchfdnbmhcpnklnd:~%252FDownloads%252FNanoWallet-1%252E4%252E13 (1)%252Ezip:a9d1ac049c708a273f8a486f13ae173c85a8318a%2FNanoWallet-1%2E4%2E13%2Ezip:a9d1ac049c708a273f8a486f13ae173c85a8318a/NanoWallet-1.4.13/start.html

#49

Maybe some extension (adblock, or other) you installed blocks running wallet? If not please verify output from diagnostic console (f12 shortcut?) if there are not some errors.

#50

Okay it was an issue with the Chrom OS. I had to make a new folder and copy the files in that folder.
I logged into my wallet, and the node icon is a green ring with a white center. It says I have 0 xem but we already confirmed that I have over 2000xem

#51

Yes you have over 2137 xem.
Could you give a print screen from main page after login and send tab?