Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#2210

@Nils
So you have done three transactions to frewallet:

  1. http://explorer.ournem.com/#/s_tx?hash=34f2f9a59610556efe3c6093428176f3beb0177c8f91f6449655b9aa0d44f368 (missing message code)
  2. http://explorer.ournem.com/#/s_tx?hash=1c73c9553d22ae8d85bf37456d2d313176ff59397b484c9ae3ab7adb3a6fd253 (wrong message?, transaction don’t arrive?)
  3. http://explorer.ournem.com/#/s_tx?hash=ac8e269ed50987ed41b6682aa9ff33e8f3d7577e5a6853614c9ccbd0538384f8 (transaction don’t arrive?)

Please verify witch transaction didn’t arrive and contact with Freewallet support and provide transaction hashes.

#2211

@Schemerlamp
This is your transaction (200 XEM):
http://chain.nem.ninja/#/transfer/70a2716a7bf22393cd6c05729131d085e8a9a6ba617d6bb41292659f1d32165c
You did include encrypted message code (should be unencrypted). That’s why transaction is not processed by Cryptopia automatically. You must contact with they support, provide transaction hash and ask for manually assign your transaction to Cryptopia account.

#2212

Здраствуйте, в субботу я отправил на биржу Yobit 25 xem. С кошелька списались а на биржу не пришли(
Отправка транзакции
Отправитель Primary
Получатель NBRT3Y-QTVHLT-YBDUXH-2HHURI-5KCYDW-RWJ63Y-WIGG
Сумма25.540000 XEM
Комиссия 0.100000 XEM
Сообщение HEX: fbb730a279b2f3b748
Блок 1447747
Hash 71eebe877fd085e1c4a2fa16775572258e62879f18b9f511d9f1f1f6a8086abc
Помогите, на Yobit нету их даже в ожидании зачисления. Как вернуть мои xem

#2213

@seha13
Это ваша транзакция:
http://explorer.ournem.com/#/s_tx?hash=71eebe877fd085e1c4a2fa16775572258e62879f18b9f511d9f1f1f6a8086abc

Вы включаете тип сообщения HEX. Он должен быть незашифрованным, потому что обмен не будет обрабатывать эту транзакцию автоматически. Вы должны связаться с службой обмена Yobit, предоставить хэш транзакций и попросить вручную назначить эту транзакцию вашей учетной записи Yobit.

@seha13
This is your transaction:
http://explorer.ournem.com/#/s_tx?hash=71eebe877fd085e1c4a2fa16775572258e62879f18b9f511d9f1f1f6a8086abc

You include HEX message type. It should be unencrypted because exchange will not process this transaction automatically. You must contact with Yobit exchange support, provide transaction hash and ask for manually assign this transaction to your Yobit account.

ОТправил XEM на биржу, с кошелька списались, на биржу не пришли [DUPLICATE]
#2214

@CryptoBeliever

Wow… thanks :slight_smile:

I’ll contact freewallet support and provide them with the info.

(Non of the 3 ever did arive… man i realy made a mess … haha)

#2215

@Nils
Many users (for example Issue with NEM Freewallet) have problem with freewallet deposits even if message is correct so it’s not entire your fault :wink:

#2216

I made 3 tickets. No responses. I am scared.

#2217

@bluesolo people waiting 2 weeks for they answer so don’t expect they answer in one day.

#2218

How do you know people waited 2 weeks and (got) an answer?

#2219

Because of @Zyconix75 post:

#2220

Pawelm, You are way better at support than cryptopia!
You are amazing!

#2221

I withdrew XEM from Cryptopia 23 December 2017. I was given a transaction ID and the transaction was marked as complete.

The coins have not come through to my wallet and the transaction ID doesnt even exits on the blockchain.

I opened a ticket with Cryptopia but they have still not responded.
I see many other people complaining about XEM deposit and withdrawals on Cryptopia.

Does anyone know whats going on? Are our coins lost forever? Why are Cryptopia not saying anything?
This is bad for XEM, and i really like this coin.

Transaction Id: d82c4b81e10b4183db24f7260e6d2631a43fb99cd01322ce421f841ae6741152

#2222

@rsgsv
I guess only @Zyconix75 got answer from Cryptopia from people who reprot here:

#2223

I have opened ticket after ticket to Yobit support. I am out 5000 coins and it’s currently valued at $7500 and going up. No replies. They are all open tickets. They simply do not reply. Any suggestions of what we can do ?

my story: http://cigarcoin.io/yobit.html3

#2224

Hello, I have translated 05.01.2018 15:03:38 a7e69935-ce8a-4a8c-aa12-54843a074525 -1000 5523a9491e01b96ef9d2d88f62ba3b1cdfe9d2f711fd62bcc2075de2f3e23d2c and my wallet funds have not arrived,please check what happened! the number of purse NC4JT7-M6ESKV-4MS4PG-XJMWPT-EAJJYK-RVOGWV-2Y35

#2225

@LexTel
Transaction:
http://explorer.ournem.com/#/s_tx?hash=5523a9491e01b96ef9d2d88f62ba3b1cdfe9d2f711fd62bcc2075de2f3e23d2c
Doesn’t exists. From where did you sent?

#2226

Hi all… did anyone notice that for a few days after the wallet maintenance they were able to withdraw XEM successfully from Cryptopia? I had a few successful withdrawals but now, as of yesterday, they are back to showing “completed” status with no record in the Blockchain. This is incredibly nerve-wracking, to say the least.

#2227

@Matt_S Yeah. They don’t solve reason of last failure for sure.

#2228

I sent the HitBTC from the exchange, the address of the wallet was
indicated with a hyphen every 4 symbols, but the exchange did not
perceive such an address, after that I deleted them all, then
everything went off, but so far nothing has come …

#2229

I sent the HitBTC from the exchange, the address of the wallet was
indicated with a hyphen every 6 symbols, but the exchange did not
perceive such an address, after that I deleted them all, then
everything went off, but so far nothing has come …