Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#718

@Zagat I’m not sure about what updates they are talking about. Wallet version doesn’t change from some time. I also don’t know about which developers they are talking about (yobits or NEMs).
@mizunashi did you know something about this? They are preparing support for 2-level mosaics? Maybe we should ask directly to exchange as NEM why wallet is in maintenance? Last time also Changelly and shapeshift temporary turn off wallets.

Я не уверен, о чем они говорят. Версия кошелька не меняется с какого-то времени. Я также не знаю, о чем они говорят (yobits или NEM).
@mizunashi знаете ли вы что-нибудь об этом? Они готовят поддержку 2-уровневой мозаики? Может быть, мы должны спросить NEM, почему кошелек находится в обслуживании? В последний раз также. Changelly and shapeshift. Временные отключающие кошельки.

#719

It seems like you have paid money if you want Yobit to respond quickly.
It means that support will take time.
Even I do not know the information currently responding to NEM.
Also, since the transaction looks normal, it seems that you will be credited as normal.
(If message does not make a mistake)

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#720

Hello , I sent some xem from poloniex to yobit , in poloniex say that is complete , but in yobit don’t say anything about pending deposit , can u help me please ? Did I lose my coins ?

#721

Hello @Gabrielbader
If transaction is visible in blockexplorer (http://explorer.ournem.com/) and all looks ok (yobit address and message code) then you must contact with yobit support. Above @Zagat writes about similar problems with yobit.

#722

Yes, I have the same problem.
The wallet is on the Yobit exchange, it is on maintenance and the money is not credited.

Support service, answer me the following:

Input and output of coins will be available after updating the source code of the wallet. Unfortunately, developers do not hurry to send updates

  • Therefore, in order to avoid losing users’ funds, the network is not available.
    If you have updated coin sources, send us (https://yobit.net/en/maintenance_request/ Free) and we will promptly fix the problem on the coin.
    Thank you for contacting our support team.
#723

Hello! Please tell me about the update of the source of the wallet, which I was told by the yobit support service. Can I get this update?

#724

@Zagat as I told you on telegram there was no update of NEM source code last days (@Saul maybe you know something?) . I don’t have any idea what source code Yobit is asking. You must ask for more details because Yobit answer looks very general to me. From this response I can’t tell where they have a problem and what kind of developers “do not hurry”. Bittrex and Poloniex NEM deposit works for example ok.

#725

I understood you. Yesterday I asked the support service yobit, in which I asked to describe the problem in more detail. But unfortunately the answer did not come. Thank you for your help.

#726

Ok. Then we should wait for answer because they first answer is totally unclear.

#727

I sent 10010 XEM tokens from my NEM wallet to Bittrex without a message (Stupid me), are my tokens lost or can i recover them. I already put in a ticket with Bittrex support (with Transaction Hash and all).

Its freaking me out, what do i expect?

XEM transfer to Bittrex Wallet not recieved [MOVED]
#728

@prinzzk in such a cases Bittrex returns your tokens. I hope they answer quick for your ticket.

#729

Thanks, a lil reassurance goes a long way.
Now i have to wait on them to credit my account before i can trade.
My luck i guess … “doesnt pay to be stupid”

#730

Hi Pavelm,
3 days ago I sent my XEM token from Livecoin to Yobit. But at Yobit Xem Wallet is under maintenance since 3 days.
Could you help please ?
TXID is 21227e9977773b71c757a4d3d7c9978bdeeca83bb8b27e9c3526c9bbd250709e

#731

Hello,

I have a problem with a transaction.

I sent 426.780415 XEM from this wallet adress (NEM APPS);
ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR

To this wallet adress (CRYPTOPIA) ;
NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E

But i not write the message (1141e31508eaf377)

Now, the coin left from my first wallet (NEM APPS) is 0 XEM.

Transaction
Transaction.PNG640×1136 43 KB
Wallet
Wallet.PNG640×1136 51.8 KB
wallet wem cryptopia
wallet wem cryptopia.png749×880 40.4 KB

So, i try to explain the transaction :

First, i will try to send 426.780415 XEM to cryptopia wallet without MESSAGE.
But the XEM don’t left and stay on my Wallet. (01.12.17 at 18:19)

Second, i send 426,780415 XEM to cryptopia wallet with MESSAGE (the amount of transaction : 426.780415). (01.12.17 at 18:36)
It is work but the cryptopia wallet is always at 0 XEM.

I think the problem is that i have not written the good MESSAGE (1141e31508eaf377).

Could you help me please ?

This is the message of Cryptopia support;
The way Cryptopia deals with XEM is it uses one address and the message is how we know what user to credit the funds to, so searching the address on the block explorer turns up every transaction that has gone to Cryptopia. It is a similar situation with the wallet you sent from. There are just too many transactions for us to search through to find it. We will really need the transaction ID, it should be displayed when you look at the transaction on the wallet you sent it from. Regards, Cryptopia support.

Thank you.

#732

Hello
@yzmcoin I have written to Yobit but they don’t provide any details. Unfortunately you should wait and ask they support…

#733

Hello
@NeoZacH I have answered you in Xem coin LOST and left on my NEM wallet

#734

when I withdraw XEM coin from my livecoin account, Yobit Xem wallet was under maintenance. So is there a chance from Livecoin side to get coins back ?

#735

Nope. Transaction is done and tokens are on yobit wallet. They must solve technical problems on they site. They also can manually return your transaction probably but I don’t know how yobit support do in such a situations.

#736

Hey did you manage to get it back? I just made the same mistake. Any help is appreciated

#737

Hello @Leif
Do you have transaction id? If yes you can contact with this id to exchange where you sent tokens.

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