Tech Support FAQ
Here is a little list of question asked in last 4 months, some years ago, the list is not complete and if you don’t find a relevant topic for you here; Search is in the upper left corner, try there before posting a question
topics contain multiple problems as well as multiple solutions as more members replied, find something closest to your problem and scroll a bit, most of the times the solution is right there
Quick note on Bittrex: DON’T send from MULTISIG, you will have to open a support ticket (let me know if it changes
XEM got stolen from private key wallet - a nice discussion, makes you want to change to a real password and act in a more secure way
How do i protect my XEM - blogpost guide for begginers.
No dashboard? - Check nodes, Use Chrome, Wait for NIS if using NCC
Duplicate cookie found - This is a FAUCET concern, topic also below
Exchange problem - no quick for this one, use nembex to locate your funds, msg whoever is holding them.
Sent money to delegated account ? - this solution worked, author didn’t update.
I haven’t redeemed token/I am late? - Yea, sorry, you are
Wrongly accused "sock puppets" - Submit your request here
How to buy XEM - Exchanges, private trades, exchanges again
Important thing to know when using exchanges - How NOT to end up troubleshooting your transaction
Sent XEM to an address not being used - hope someone’s using it
I did a more complicated mistake concerning exchange/sent nem to no address - You genious, “basically you sent it to the address of whoever was in the thread where you see the negative amount”. also explains how to find transaction details on changelly, a long thread.
Harvesting on mobile? - Spoiler: no
How to restore your nano wallet - A nice tutorial
How to export nem mobile wallet to nanowallet - more exact question, also see tutorial above XD
Questions and answers about fees - Yes they are going dowwwnnnnnnn
I have a problem/question about Faucet, - Click ,wait, click again
Don’t see your balance or nodes down? -More question on why you don’t see your XEM
NCC is stopped, cannot be started. NIS is running well. How can I fix this? - “Sometimes people update and they have a problem with NCC starting. If that is so then do the following…”
I hope you found your question and answers, thanks to all community members participating in NEM project. Have a nice “everything is working as expected” day